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The House Cleaning Experts
Q. How do I arrange for service and how much do you charge?
A. Just contact us if you are interested in an on going service, we set up an appointment for a free in-home estimate. The estimate takes approximately 15 minutes. During which time the representative from our office will visit each room and explain the tasks that will be completed. In addition to noting any particulars about each room on a service report, the estimator will offer for you to inspect any insurance documents. At the completion of the walk through a written estimate of the cleaning fees will be supplied and any questions answered.
Q. What if I only want a one time cleaning?
A. We are happy to do one time cleanings. Just contact our office to make arrangements.
Q. Can I trust the employees you send out to my home?
A. Consumers are becoming more aware of crimes involving service sector workers. We treat our employees as just that, employees. They are loyal and caring. They are the backbone of our organization and without them we would not have had the success we have had. The salary, benefits, and hours our employees work make working for our company very attractive. In addition to treating our employees well, we also conduct a background investigation. We are also insured and bonded.
Q. What happens if one of your employees gets injured in my home?
A. Since we are a legitimate cleaning service, all of our employees are covered under our Workers' Compensation insurance. State law requires our employees to be compensated through the workers' compensation system. You can not be sued or held liable for any injury to our employees.
Q. Are your employees bonded and insured?
A. Yes. Our employees are not independents or subcontractors and are fully covered under our insurance. We have what is known as THIRD PARTY THEFT BONDING. This coverage includes $25,000 of coverage for theft of customer's property by our employee. A special addition to this insurance is that A CONVICTION DOES NOT HAVE TO OCCUR FOR THE BOND TO PAY. A SIGNED CONFESSION TO THE POLICE WILL APPLY AS IF A CONVICTION TOOK PLACE. Most policies require a conviction before paying a claim.
Q. What if I am not satisfied with the cleaning that was done?
A. We advise all of our clients to discuss their concerns with their Team Captain, as well as our office. Our motto is that "WE WILL DO THE JOB RIGHT THE FIRST TIME, OR WE WILL MAKE THE NEEDED CORRECTIONS AT NO COST.' If something is missed or not done to your satisfaction, we will either note your service report so it is taken care of on the next visit or we will send a team back to your home to correct the problem, YOUR CHOICE!
Q. Is it safe to give you a key to my home?
A. Should you entrust us with a key to your home, we will protect your security. Your key will be identified by a number only; no name or address will be used. Thus should we lose your key no one will know what it is for. We keep the key in a locked case. The key is removed on your cleaning day, placed in a pouch in the maids book, returned after the cleaning and placed back in the locked case. If we lose your key we are required by our insurance company to notify you immediately and to pay to change your lock should you so desire.
Q. Do you provide your own cleaning supplies?
A. Yes, we bring everything. Each team arrives to your home with two vacuums, an upright vacuum with hypoallergenic vacuum bags and a portable vacuum with attachments. In addition, each team brings all needed cleaning supplies. They bring fresh diapers for cleaning cloths, a two step ladder to reach high areas and an extension pole for removing cobwebs near the ceiling. Our chemicals are made by our franchisor and are designed to be safe for use around your family, pets, and on your furnishing.
Q. How many employees do you send to my home?
A. Normally we send out a team of two. However, there are times when due to scheduling we need to send a team of three.
Q. Do you always send the same person?
A. We strive to send the same team, however, that is not always possible. Vacations, illness, etc. may mean that from time to time we might have to substitute a cleaner. Since we normally send out a team of two, we are usually able to send a least one person who is familiar with your home. We will clean your home on your scheduled day regardless.
Q. What happens if I can't be home during the cleaning?
A. Many of our customers are working people who just don't have enough time in the day to do everything. They also appreciate coming home to a clean house and may not want to be there while our employees are cleaning. These customers work out different arrangements for entry based upon their individual situations. Most supply us with a key to their home. Others leave either a key under the mat or a side door open. We will accommodate your wishes.
Q. If I have pet(s), do I need to secure them while your team is cleaning?
A. If you are not at home while we clean, we do ask that you introduce your pet(s) to our employees on the first visit. Many of our customers also show our teams where the animal treats are. This way, when the team arrives at the home they give the pet(s) a treat and go about their business. Our employees are all animal friendly. Should your pet(s) be very protective of your home when you are away, we would ask that you secure your pet(s).
Q. What should I do if something is broken by a house cleaner?
A. We are very careful and are very sorry when we break an item in a home. However, should this happen, please call the office and we will be happy to resolve the matter to your satisfaction. We are fully insured for any damage or breakage we are responsible for.